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Home Depot cannot afford to be this BAD

May 24, 2009 7 Comments
oscillating-sander

How Home Depot employees failed to deliver basic customer service, failed to follow through on commitments, and lied.

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What I Learned About Business at the Red Arrow Diner

April 27, 2009 5 Comments

I had the opportunity to enjoy lunch at The Red Arrow 24 Hour Diner in Manchester, NH on Sunday. They’re doing a lot of things that many businesses could take a lesson from. Let’s take a look at what they’re doing right.

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