Broken Countour case

broken countour case

This is the second Countour case I’ve owned for my iPhone. This is the second one where the clip broke. Argh.

[New on 11/1]

After the first break, I happened to be in a mall with an Apple store, so I wandered over. I explained to the salesperson that I needed a new case because my really cool Contour case broke. He asked me if I had it with me. I did. He took the broken clip from me, opened a box on a new one, and gave me a new clip.

A few months later, it broke again. This time, I surfed over to the Contour Web site and voiced my frustrations to them. Nothing over the top, just a quick note saying I was disappointed in the product.

Within two hours, Julie in customer service sent me a personal e-mail (not one of those stupid “we got your e-mail and think you like receiving spam, so here’s some spam” e-mails). She said, “We redesigned this clip a few months back. Please send me your shipping info and I will get a replacement to you.”

Wow! Thanks, Julie – and thank you, Contour!

Comments

  1. made in china

  2. D’oh!

  3. Wow, the service from Julie and Countour is good “old fashioned” business sense, the kind we used to expect but not all that common, unfortunatly, these days. Agree with thanks to them, it’s heartening to see people in customer service somewhere doing just that 🙂 !

  4. I received the case part just a couple days after she said she would send it. I’m happy to have it – though I cannot really tell what the redesigned part is. There’s a different number in the molded plastic, so something is different, but heck if I can tell what is new or improved.

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