Comments on: Home Depot cannot afford to be this BAD

By: Heidi Marsden

Heidi Marsden — Fri, 16 Jul 2010 12:47:07 +0000

I have worked in customer service. Well on the phone actually. But I was never rude to customers nevertheless. If there is something that is beyond my capability I would escalate it to my superior then follow up on it to be sure we give great service. Yes, there are days when we are occupied with our personal problems, but as much as possible we shouldn’t take it out on the customers.

By: James @ wireless alarms bromsgrove

James @ wireless alarms bromsgrove — Thu, 22 Apr 2010 08:58:10 +0000

I cant quite believe this, what an awful customer service display. You would expect at least a little bit of communication between staff.

By: James @ Garden Office

James @ Garden Office — Mon, 12 Apr 2010 14:25:58 +0000

I guess there was a big lapse in communication somewhere down the line. It eould be great if things just worked and people did what they were asked to do, but humans are full of errors and this is a fine example of that. Better training I think will go a long way.

By: Brand Management in Social Media

Brand Management in Social Media — Mon, 15 Jun 2009 19:55:05 +0000

[...] more like Home Depot. Yes, the same Home Depot I dispairaged here. In that post, I complained about a their customer service failure across half a dozen stores in [...]

By: James

James — Thu, 11 Jun 2009 16:37:37 +0000

In fairness - people like telling the horror stories. When they get it right, people don't tend to tell the story. That's what makes being on the customer service side of any business such a challenge. You can get it right 999 times out of a thousand, and still be perceived as a failure if the person with which you goofed up publicizes you loudly. In this case, picked up on my displeasure on Twitter. I received a two message public Twitter apology, so that's good. My next experience with them was pretty good, too. I was at the store, and I needed someone to use a forklift to get at some lumber stock that I needed. It was pretty inconvenient for them, and it ended up taking two people 20 minutes to get it done, and they were very pleasant and accommodating. I don't expect perfection all the time... really, I don't! But I do expect a good effort more often.

By: John Lee

John Lee — Mon, 08 Jun 2009 16:14:58 +0000

It’s amazing they’re still in buisness. I only hear horror storys about them.